Is it really handwritten?
Yes. Every note is written out by hand, in pen, one at a time. Nothing is printed in a handwriting font. This is also why we cap how many boxes we take each month — thirty notes takes a person between one and two hours to write properly, and we would rather turn work away than rush it.
What if I do not want thirty days?
Then say so. Thirty is where we start, not a rule. Seven days through an exam week, fourteen counting down to a flight, twenty-one for a new mother, thirty-five because a month was not enough — all of those are Custom, and Custom is priced by hand because it depends entirely on what you ask for. You fill in the same form; we come back with a price and a date instead of charging you at checkout.
How do I pay?
Bank transfer or card, whichever you prefer. If you choose transfer we show you the account and a reference on the last screen — put the reference as the narration, because that is how we find your payment, then send the receipt on WhatsApp. We confirm within the hour during the day. Card payments go through Paystack and confirm instantly. Either way nothing is written until the money has landed, and we hold your slot for 24 hours while a transfer clears.
How personal is it, really?
As personal as your answers. A brief that says "she is kind and hardworking" produces thirty polite notes. A brief that says "she calls me Ìyá mi, she has been carrying her father's hospital bills since February, and she still asks everyone else if they have eaten" produces something she will keep. The questionnaire is built to pull the second kind out of you.
Can you write in Pidgin, Yoruba, Igbo or Hausa?
Yes, and we encourage it. Most people speak love in a mix — a line of English, then the phrase their mother actually used. Tell us the exact words and where they belong, and we will place them.
How long does it take, and where do you deliver?
Seven days from the day your order and payment come in, on both boxes, then two to five working days with the courier. We deliver to the park, not to the door — you tell us the park nearest you (or nearest them) and we send it there. The courier cost is not charged at checkout: we confirm it with you on WhatsApp once the box is ready, because it genuinely differs by state and by park. If you are sending it outside Nigeria, message us first so we can quote it honestly.
What if I do not know what to say?
That is the normal case, and it is what the questionnaire is for. You are not being asked to write anything — you are being asked to remember things. If you get stuck, answer what you can and put your number down. Someone will call you and talk it out of you in fifteen minutes.
Can they see it was bought online?
Nothing in the box is branded on the inside. The notes, the letter and the card carry no logo. The outer packaging is discreet, and if you are sending it directly to them we leave your name off the courier label unless you ask us not to.
Can I order a second month?
Yes, and it is not the same box again. We keep the profile you built and ask you one short question — what has changed since last month — then write from there. Most repeat orders are for the person who finished all thirty days in twenty-two.